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About
Podcast
Consulting
Strategy
Programs
Learn Mentorship
Client Love
Projects
Resources
Blog
Get the Book
Tools & Resources
Book a Call
Scalability Health Assessment
Do you have a scalable digital business? Find out with this simple scalability survey.
Scalability Score
Question: We have a signature program or core curriculum that drives the success of our business.
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Question: We have a clear strategy for how our business will grow and scale through digital customer acquisition, retention and ascension.
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Question: Our leadership team values business delivery and fulfillment as a key driver for growing our business.
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Question: We have team members who are responsible for managing the customer experience and engagement in our program(s).
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Question: We regularly monitor a clear set of metrics to identify the opportunities and challenges in driving revenue.
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Question: We have ONE avatar with a clear problem to solve.
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Question: We have a specific and measurable result/transformation to the avatar's main problem.
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Question: We have a proprietary signature methodology or framework that provides a consistent approach to helping our customers achieve results.
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Question: We have been able to help at least 10 customers get results using our signature framework.
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Question: We have a published customer engagement and participation map for our signature program(s).
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Question: We have a way to reward and recognize the actions and progress of our customers.
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Question: We have the 4 main experience drivers in our program(s) that are clearly defined and communicated to our customers. (Onboarding, Control the Dip, Celebration & Recognition, Ascension)
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Question: We love our tech stack. We have one foundational and streamlined online platform that supports the core functions of our business delivery and fulfillment.
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Question: If we were to add 100 new customers in one day, our current systems and infrastructure could support it without our involvement.
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Question: We have a clear delivery strategy that is in alignment with our client value ladder- book, coaching, on-demand, membership, hybrid, etc.
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Question: Our program(s) is interactive - allowing for participation, practice and application for our customers.
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Question: Our program(s) is interactive - allowing for connection, coaching and/or community.
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Question: Our program(s) message is emotional, compelling and disruptive enough to get the attention of our customers so they continue to participate and engage.
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Question: We have a clear ascension offer and consistently convert over 80% of customers.
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Question: We have over a 50% retention rate for current customers for at least 12 months.
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Name
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